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Webex and World Wide Technology

Webex is trusted by 95% of Fortune 500 companies. WWT delivers complex collaboration and contact center solutions to 80% of the Fortune 100. Together, we design and deploy seamless experiences built around your workforce.

  • FLEXIBLE: Adaptable for any workstyle, role, or device so you can choose when, where, and how you work.
  • INCLUSIVE: Equal experiences for everyone regardless of geography, language, or communication style.
  • SECURE: Secure by design, private by default, to defend against threats no matter where you're working

.

WWT experts and the  Advanced Technology Center (ATC) support the latest in Cisco Webex solutions:


Webex Suite

The Webex Suite is the world's first purpose-built solution designed to drive Hybrid Work. An end –to-end suite of secure collaboration products, delivered through a single cloud solution, and driven through a unified experience includes:

  • Calling – Make and take calls across devices with an enterprise cloud phone system
  • Meetings – Drive engaging and productive meetings with anyone, anywhere
  • Messaging – Keep  communication flowing with rich messaging, secure file sharing, and whiteboarding
  • Polling (Slido) – Encourage active participation with interactive Q&A and polling
  • Events – Deliver virtual and hybrid event experiences with immersive content, interactive audience experiences, analytics, and more

Webex Devices

Webex Devices are purpose built to help teams collaborate and create together in real time, no matter how far the distance. From the home office to intelligent meeting rooms, and anywhere in between, Webex Devices can accommodate any workspace by delivering rich collaboration experiences to support the needs of your evolving workforce regardless of meeting platform.

  • Desk Series – Intelligent collaboration devices for every desk
  • Room Series – Multi-screen video conferencing for every workspace
  • Board Series - join video-first meetings, digitally whiteboard, annotate on shared content, use go-to web apps, and wirelessly present

Webex Contact Center

Make your contact center more personal, productive and profitable. Delivering on high customer expectations isn't easy, but with technologies like cloud, artificial intelligence (AI), machine learning (ML), and data analytics, your contact center can go beyond meeting expectations to becoming a center for growth. Webex Contact Center is a native cloud contact center that enables enriched customer engagement experiences between businesses and their customers

  • Native cloud - Designed and built as a cloud solution for security, reliability, flexibility, and scalability
  • Integrated experience - All your customer interactions -- voice, chat, SMS, social, and email -- handled within one unified desktop experience. Minimize app switching with integrated CRM and other business applications
  • Collaborative teams -   Webex voice and chat collaboration tools let agents quickly communicate with supervisors and back-office SMEs to solve customer issues the first time, every time
  • Skills-based routing -  Customers are matched to the agent with the best skills to improve first-contact resolution, customer satisfaction, and net promoter score

Connect with our experts

Brandon Echele

Practice Mgr - Collaboration

Tim Cappel

Technical Solutions Arch II

Simon Kruger

Practice Manager - Contact Center

Marcia Kessel

Global Partner Manager- Cisco

Learn more about Meetings, Contact Center and Webex

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Article Cisco Hybrid Work

How IT Leaders Can Successfully Enable Hybrid Work

Experts from WWT and Cisco share practical advice about how to adapt your current IT environment so your hybrid workers thrive in a flexible work model.

Aug 17, 2022

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Meetings

Make meetings easy to schedule, join, use and manage while fostering high-performing teams.
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Briefing Meetings

Enterprise Video Conferencing: Next-Gen Meetings Briefing

Meetings are integral to how we do business -- they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This two- to four-hour briefing will focus on the latest meeting room technologies and explain the various options for simplifying and enhancing the experience across your enterprise.

Jan 8, 2020

1 min read

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Case Study Adoption Services

Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.

Jul 25, 2022

7 min read

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Briefing Microsoft

Webex vs. Microsoft Teams vs. Zoom for Meetings Overview

Meetings are integral to how we do business -- they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This one-hour briefing will focus on the three leading technologies for video meetings.

Jun 15, 2020

1 min read

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Contact Center

Reduce customer friction and improve agent processes with on-prem, cloud or hybrid contact center solutions that deliver exceptional customer experiences.
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Briefing Cisco

Webex Contact Center Introduction Briefing

Successful contact centers are proactive, personal, intelligent and take advantage of automation using flexible and scalable solutions. Traditional contact center solutions can be slow to react to customer demands based on limited flexibility and slow time to market for many on-premise contact center solutions. The new Webex Contact Center platform provides flexibility and scalability using a modern cloud architecture that is easy to deploy and manage. Book us for this analyst-style call to discuss latest trends, cloud contact center as a service (CCaaS) and a demo of Cisco's newest capabilities for contact centers.

Feb 3, 2021

1 min read

Foundation Lab

Lab Cisco Hybrid Work

Cisco Webex Contact Center - Agent Experience

Cisco Webex Contact Center is a next-generation cloud contact center solution. Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center's best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. As a cloud-based subscription, Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.

Foundation Lab

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Cisco Says New Webex Calling Features Enable 'Survivability'

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Logo for Webex

Webex

The world's most popular way to meet - With anyone, anywhere, from any device!

See more

What's related

Cisco Digital Workspace Meetings Cisco Hybrid Work Hybrid Work Unified Communications
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