Balto Software and WWT partnered to integrate Balto's real-time guidance and coaching software into WWT's customer experience solutions. This collaboration aims to enhance customer interactions by providing agents with instant, AI-driven guidance during calls. Balto's technology helps improve agent performance and customer satisfaction by delivering actionable insights and suggestions in real-time. WWT's integration of Balto's software underscores their commitment to enhancing customer service through innovative, AI-powered solutions.