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How Do You Balance Employee and Customer Experience?
Event Overview
Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.
Featured Speakers
Currently focused on next-generation Digital Workspace for Large Scale enterprises. His expertise includes the interweaving of SaaS offerings, cloud/hybrid/on-premise architectures, cross platform solutions, and emerging technologies to meet the business requirements of Large Scale organizations.
I've spent the majority of my career shaping and managing the execution of complex transformation programs that help organizations understand the combination of process design and digital technologies to drive their relevance in an increasingly data-driven digital marketplace.
My team and I focus on business outcomes and results, then help apply the best processes and technology to drive business value.
Robb Boyd is the Producer and Host for WWT's TEC37. Robb created the TechWiseTV video series for Cisco producing, hosting and guiding his audience through many evolutions of Cisco's various technologies. Robb has taken his storytelling expertise beyond Cisco with the launch of ExplaiNerds, a media and education company committed to helping technology brands communicate through podcasts and video series.