Digital Workspace

What is digital workspace?

Supporting today's always-on and highly mobile workforce means more than just equipping employees with desktops, laptops and mobile devices configured with the latest software and tools. In order to create sustainable improvements in workforce productivity organizations must invest in modern workspaces, enable next generation meeting capabilities, understand and support agility and aspire to a vision of collaborative and secure teamwork.

Digital Workspace Maturity Model

The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce and improve the digital employee experience.

Apr 8, 2022

1 min read

Article Consulting Services

How Dynamic Persona Modeling Enables Digital Transformation

WWT's Dynamic Persona Modeling methodology brings together IT and line-of-business leaders to align end-user needs, technology requirements and business objectives to drive digital transformations and improve IT credibility across the organization.

Mar 3, 2021

4 min read

Page Contact Center

WWT's Contact Center Capabilities

Jul 14, 2021

1 min read

Playlist Neat

Interoperability for Video Conferencing

World Wide Technology brings an independent and expert perspective on the leading video conferencing endpoints and platforms. This playlist focuses on technical demos where interoperability is center stage.

1 videos

Article Samsung Electronics

Empower Employees and IT Teams With Modern Digital Experiences

Learn how WWT brings business and technology together to improve the digital employee experience, streamline IT management and accelerate innovation.

Dec 13, 2021

4 min read

Digital workspace topics

Contact Center

Reduce customer friction and improve agent processes with on-prem, cloud or hybrid solutions that deliver exceptional customer experiences.

Digital Workspace Strategy

Bring together IT and line-of-business leaders to create an actionable strategy for improving the digital workspace.

End-User Computing

Give employees access to any application, on any device, anywhere - while providing enhanced security and manageability for IT departments.

Hybrid Work

A flexible work model that supports employees at home, in the office and everywhere in between.

Meetings

Make meetings easy to schedule, join, use and manage while fostering high-performing teams.

Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.

Case studies

Case Study Why WWT

Simplifying the Supply Chain for the U.S. Census to Pave the Way for Political Empowerment

WWT's supply chain expertise provided the U.S. Census Bureau with a flexible and secure approach for its 2020 Decennial count. Our agile delivery helped accelerate time to market, increase visibility and predictability of infrastructure rollout -- all while optimizing costs and user experience.

Jan 12, 2022

6 min read

Case Study Cisco Hybrid Work

Cisco Webex Transforms State Legislature Operations

During the COVID-19 pandemic, WWT helped a state legislature implement a digital workspace solution that allowed them to continue conducting government business and give the general public access to the legislative sessions in a safe and virtual environment.

Dec 5, 2021

2 min read

Case Study Cisco Hybrid Work

Clayco: Reimagining the Workplace to Build a Culture of Collaboration

Learn how WWT helped the leading design and build company unify its collaboration platform to provide a seamless experience for employees and customers.

Nov 22, 2021

8 min read

Case Study Consulting Services

Global Power Leader Uses Dynamic Personas to Shape Digital Workspace Strategy and Improve Employee Experience

WWT helped the company identify the technology needs of its many different types of workers, furthering a positive employee experience and user-centric IT operating model.

Nov 14, 2021

6 min read

Connect with our experts

Brandon Echele

WWT

Practice Mgr - Collaboration

Joe Berger

WWT

Sr Director, Digital Workspace Practice

David Rosenblatt

WWT

Principal Solutions Architect- Digital Workspace

Christopher Mossengren

WWT

Area Director, Enterprise Solutions & Architecture, Digital Workspace Advisory

Morgan Laville

WWT

Cloud Contact Center Associate Business Development Manager

Ivan Wintersteiger

WWT

Senior Practice Manager - End User Computing (EUC)

Mike Davis

WWT

Modern Workspace Practice Lead, Multicloud Architecture & Engineering

Kait Miller

WWT

BD, Video Security, Smart Cameras, Meraki, Video Surveillance, Vision AI, Verkada, MV, Computer Vision

Michael Sebastian

WWT

Lead Consultant, Digital Workspace Advisory

What's popular

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5 Networking Priorities for 2022

A guide to help organizations make the architectural advancements required to deliver new levels of security, productivity and user experience.

Apr 7, 2022

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Cisco Live Shorts: Day 1

Tune in for a Day 1, 6/13, recap from our on-site experts at Cisco Live to hear their take on the importance of daily announcements, keynote sessions and breakouts for our clients.

Jun 13, 2022 • 5 pm (CDT)

Article End-User Computing

Digital Employee Experience 101: What Is DEX and Why Is It Important?

To support accelerated digital transformation and enable flexible working, organizations must improve employee experiences with workplace technology.

Oct 27, 2021

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WWT Expands Cisco Partnership with Hosted Collaboration Solution for Defense Offering

Cisco's HCS-D enhances digital workplace, on-and-off prem collaboration and workforce productivity.

Nov 13, 2019

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10 'Can't Miss' Sessions at Cisco Live 2022

WWT experts identify the Cisco Live 2022 sessions they are most looking forward to.

May 24, 2022

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Article Contact Center

If You Don't Measure It, You Can't Change It

You're on a phone call with a call center about a service issue and the call seems to be taking longer than expected. You can't tell, but please understand that the service company is calculating this "wait time" metric. Not only this metric, but they are also basically tracking everything that can be measured -- because measuring operational performance is inherent in contact center operations.

Jun 27, 2022

5 min read

Article Poly Room Solutions

How Effective Meetings & Collaboration Can Help You Retain Employees

As organizations struggle to retain employees during the Great Resignation, employee experience–especially with meetings and collaboration in a hybrid workforce–can make all the difference.

Jun 27, 2022

12 min read

Article Samsung Rugged Devices

How to Empower & Retain Frontline Workers

8 Ways to Engage Frontline Associates with Extraordinary Digital Experiences

Jun 23, 2022

10 min read

Playlist Cisco Hybrid Work

Cisco Live 2022: WWT Experts Review

Insights into the key takeaways from Cisco Live 2022 and WWT's recommendation for next steps and resources if your organization is considering or tackling challenges related to these areas.

1 videos

Video Cisco Hybrid Work

Cisco Live! Shorts: Tim Cappel on Cloud Calling, Hybrid Work and Conferencing Interoperability

An on-site interview of Tim Cappel at Cisco Live 2022 to hear his insights on the importance of daily announcements, keynote sessions and breakouts.

Jun 20, 2022

8:12

Event webinar

TEC37 Digital Workspace E08: Seamless Voice and Video for Virtual Care – Improving the patient and clinician experience

The global pandemic accelerated new care models in healthcare while exposing costs and outcome challenges. Delivering virtual healthcare - virtual visits between patients and practitioners - was implemented quickly and rough patches were exposed. As virtual care becomes a staple, it's time to address and remediate common glitches with video and voice quality. This insightful discussion brings WWT's senior healthcare advisor, collaboration consultant and unified communications partner, IR, together to discuss today's tools to end the finger-pointing and deliver quality, seamless video and voice connections for both patients and clinicians.

Jun 30, 2022 • 1 pm (CDT)

Event webinar

Cisco Live Shorts: Day 2

Tune in for a Day 2, 6/14, recap from our on-site experts at Cisco Live to hear their take on the importance of daily announcements, keynote sessions and breakouts for our clients.

Jun 14, 2022 • 5 pm (CDT)

Event webinar

Cisco Live Shorts: Day 1

Tune in for a Day 1, 6/13, recap from our on-site experts at Cisco Live to hear their take on the importance of daily announcements, keynote sessions and breakouts for our clients.

Jun 13, 2022 • 5 pm (CDT)

Article Cloud Networking

Are Your Network and Security Architectures Ready for Hybrid Work?

By taking the following steps, IT leaders can ensure employees have the same technology experience, regardless of where they're getting work done.

Jun 14, 2022

5 min read

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Poly Studio P5 Webcam Overview

Meet like you mean it. Precision-tuned webcam that ensures you look your best.

Jun 9, 2022

0:36

Article Hybrid Work

Is Your Wireless Network Ready for Hybrid Work?

Hybrid work is ushering a new breed of employees back to the office. Wireless networks must evolve accordingly.

Jun 3, 2022

4 min read

Video Poly Room Solutions

Overview & Demo: Poly Studio x30 USB Passthrough

This video shows the simple way users can utilize USB passthrough with the Poly Studio x30. The Poly Studio x30 is an all-in-one conferencing endpoint compatible with most conferencing platforms on the market today.

May 31, 2022

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Article ESG Services

10 'Can't Miss' Sessions at Cisco Live 2022

WWT experts identify the Cisco Live 2022 sessions they are most looking forward to.

May 24, 2022

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Event webinar

TEC37 Digital Workspace E01: Reopening in the "New Normal"

We are bringing back some of our favorite TEC37 episodes! In this TEC37 rerun we will cover how many organizations made a sudden shift to remote workforce, and the handful of approaches companies are considering and implementing.

Jan 19, 2021 • 1 pm (CST)

Event webinar

TEC37 Digital Workspace Series E02: Ready for Reopening

Many companies are actively evaluating and testing technologies that can help them keep employees and visitors safe in workplaces and public spaces when they reopen. There are a lot of possibilities, but what is truly viable and necessary? Join us for a discussion of what we see organizations planning for, and how to prioritize various technologies. We'll take a look at IoT, office hoteling, shared space management, sensors and occupancy monitoring technologies that are being used to reopen offices and shared spaces.

Feb 10, 2021 • 9 am (CST)

Event webinar

TEC37 Digital Workspace E03: Digital Transformation, It's Not Just About Technology

Many organizations are facing massive digital transformations with the most recent being a shift to hybrid work as part of reopening plans. To enable a mix of office-based and remote workers, organizations must balance investments in optimizing the employee experience, security, connectivity, physical office spaces and more. It can be overwhelming. Join host Robb Boyd as he speaks with WWT's Chris Mossengren, Practice Manager of Digital Workspace Strategy, and Daniel Dollinger, Consultant for Digital Workspace Strategy and special guest, Vanessa Cunningham from Cummins Inc. They'll discuss a surprising first step of digital transformation.

Apr 29, 2021 • 11 am (CDT)

Event webinar

Public Sector Tech Talk E09: Make a New World Happen with Citrix

As the country shifts from pandemic response to pandemic recovery, some of the remote work posture from 2020 will remain for 2021 and beyond. The past year has allowed organizations to test, at scale, massive telework initiatives to continue working uninterrupted from homes far outside the office. This event focuses on the implications around enabling a more mobile workforce and what the future of work looks like for government agencies.

Jul 20, 2021 • 1 pm (CDT)

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Why the World Needs ZTNA 2.0

Customers are struggling to get a handle on the risks with hybrid work. ZTNA2.0 is a unified security product that solves the shortcomings of ZTNA 1.0.

May 16, 2022

4 min read

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Optimize and Automate Unified Communications Operations

WWT's guide to UC Ops to support seamless work, streamline IT operations, train employees and improve ROI.

May 15, 2022

9 min read

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5 Success Factors for a Hybrid Workforce Model

Digital workspace leaders must prioritize five key factors to successfully support a hybrid workforce model, improve the digital employee experience and maintain a safe workplace.

May 13, 2022

9 min read

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Digital workspace topics

Connect with our experts

Brandon Echele

WWT

Joe Berger

WWT

David Rosenblatt

WWT

Christopher Mossengren

WWT

Morgan Laville

WWT

Ivan Wintersteiger

WWT

Mike Davis

WWT

Kait Miller

WWT

Michael Sebastian

WWT

What's popular

What's new